S.N. ARCHITECTS · CLIENT POLICIES
Cancellation & Refund Policy
Refunds reflect the stage and the work actually completed.
Effective and last updated: 8 October 2026
Requesting a cancellation
Email the studio with your client name, project reference and request to cancel. We will confirm receipt and review payments, delivered work, work in progress and any external costs approved by you. Once the cancellation is received, we will stop new chargeable work and only undertake any necessary close-out work with your agreement.
How refunds are calculated
The project’s accepted quotation supplies the stage-wise fee allocation. A partial stage is assessed according to the work actually completed, rather than automatically charged as a full stage. We will provide an itemised settlement; unused advances for unstarted work are returned. Any balance claimed beyond advances must follow the accepted agreement and applicable law.
Stage-wise treatment
| Cancellation point | Settlement approach |
|---|---|
| Before any work starts | Return the advance. Deduct only a separately disclosed, pre-approved external cost already incurred and not recoverable. |
| During requirements or concept work | Deduct the reasonable fee for documented work completed within that stage and return the unused balance. |
| After a design stage is completed | Deduct the agreed fee earned for that completed stage and any documented partial work on the next stage. Return amounts allocated to unstarted work. |
| During detailed drawings or coordination | Assess completed deliverables and documented work in progress against the quotation’s stage allocation. |
| After all agreed work is completed | There is normally no unearned service advance to refund. This does not remove remedies for deficient or undelivered services. |
Service problems and studio cancellation
Report missing deliverables or a departure from the agreed scope so we can investigate and offer an appropriate correction, completion or refund. A completed-stage fee is not automatically protected from refund where the service is deficient or a refund is otherwise required by law.
If the studio cannot continue, we will account for work completed, share the paid-for usable deliverables and refund unearned advances. Any further remedy remains subject to the agreement and applicable law.
Processing a refund
We aim to acknowledge cancellation requests within two working days and provide an itemised settlement within seven working days after receiving the information needed to assess it. We aim to issue the refund within seven to ten working days after the refundable amount and necessary payment details are confirmed. We will explain any delay. Bank/payment-provider settlement times may vary.
Refunds are made to the original payment method where possible, or another verified method agreed with the payer. Taxes and credit notes are adjusted as required. Undisputed refundable amounts will not be held solely because another part of the settlement is disputed.
Pausing or changing a project
A pause is different from cancellation. If you need to pause, request a revised schedule in writing. We do not automatically forfeit advances for silence or a delayed response. On resumption, any changes to scope, fees or availability will be discussed before new chargeable work.
Contact and legal rights
Contact Ar. Shubham Chouhan, S.N. Architects, at snarchitects.planner@gmail.com or +91 98930 48323. Office: 634, Suncity Part II, Dewas, Madhya Pradesh.
This stage-wise policy does not exclude rights or refunds available under applicable consumer law.